Frequently Asked Questions
Everything you need to know about your FACEGYM experience, from shipping to skincare routines.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Are FACEGYM products suitable for sensitive skin?
Yes, our formulas are designed to be high-performance yet gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email with a tracking link. You can also track your status by logging into your account on our website.
Are your products cruelty-free and vegan?
FACEGYM is proud to be 100% cruelty-free. The majority of our range is vegan; please check the specific product page for a full ingredient list and certification.